Westpac Stadium is a smoke free venue. Smoking is only permitted:
On the plaza area between the turnstiles and the main doors to the enclosed public gallery.
At the emergency exit spiral ramp at the northern end of the Stadium (between aisle 34 and 35).
Westpac Stadium has a public address system, big screens at each end of the field, and TV screens in the public areas of the Stadium that will be used to communicate in the event of an emergency – please listen and watch for further information.
Follow the instructions of wardens and security staff at all times; they are trained in our emergency procedures.
Emergency exits are located throughout the building. On arrival please familiarise yourself with your nearest exits and the best route to them.
Westpac Stadium has skilled Rapid Response teams who are trained to deal with all emergency situations. These teams will quickly respond to any incident, make an early assessment, and ensure an efficient and orderly evacuation if necessary.
The safety of our patrons is paramount. Please refer to our Stadium Emergency Preparedness document or check out our Venue Safety Video, providing further information to help you prepare for your visit.
Debit and credit cards are accepted at designated food and beverage outlets.
MasterCard is the Stadium's preferred supplier. You can use ‘Tap & Go’™ PayPass enabled cards, with no PIN or signature required for transactions under NZD$80.
Two Westpac ATM machines are located at Aisles 16 and 20.
These are located next to Aisles 3, 12, 21, 30 (separate from main toilet blocks and are unisex).
If you require medical assistance please alert a security attendant, or go to the First Aid booth at Aisle 19.
The main information desk is located at Aisle 18. Security help points are also located at Aisles 11 and 26. For contacting security while at an event you can use the discreet text service which is 5454.
For sporting events, the usual merchandise outlets are located at Aisles 14 and 23. For concerts, the location of merchandise outlets may vary.
The Wellington Regional Stadium Trust has a comprehensive Policy in place with regard to the use of drones, unmanned aerial vehicles and remote piloted aircraft on or above Westpac Stadium and adjoining areas.
WRST does not permit the use of this equipment on or above Westpac Stadium property at any time, without the express written consent from the Stadium Health & Safety Manager. Westpac Stadium property includes the Fran Wilde Walkway from the Wellington Railway Station to the Stadium, the Waterloo Quay overbridge, the Stadium car parks, inside and around the Stadium building and perimeter.
To enquire about the use of this equipment in these areas and to receive a copy of the Policy, please email firstname.lastname@example.org with full details of your request.